Cancel the transfer of a domain
Below we explain how to request a refund of the transfer fee depending on the domain extension:
.com, .net, .org, .info, .mobi, .tel, .cat, .tv, .cc, .biz, .name, .ws, .me, .asia domains
A domain transfer may remain pending for the following reasons:
- An error occurred in the process because the domain does not meet one of the requirements:
- The process has been cancelled:
- The 5 predefined days have passed without the administrative contact of the domain accepting the transfer by clicking the acceptance link sent during the request.
- The current registrar cancelled the request.
- cdmon cancelled the request.
In this situation, you can access the domain transfer panel and click Cancel transfer so that the transfer amount is refunded (using the same payment method used for the request).
The refund process will ask for confirmation, and you must enter a text explaining the reason for the request. If the payment was made by bank transfer, you will need to provide an account number so the refund can be issued.
.es, .com.es, .nom.es, .org.es domains
A domain transfer may remain pending because the process has been cancelled due to one of the following reasons:
- The 10 predefined days have passed without the administrative contact accepting the transfer by clicking the acceptance link sent at the time of the request.
- An error occurred in the request.
In this situation, you can access the domain transfer panel and click Cancel transfer so that the transfer amount is refunded (using the same payment method used for the request).
The refund process will request confirmation, and you will need to enter a text explaining the reason for the request. If the payment was made by bank transfer, you will need to provide an account number so the refund can be issued.
.eu domains
A domain transfer may remain pending for the following reasons:
- An error occurred in the process because the domain has an incorrect Auth Code. (How to obtain the Auth Code of a .eu domain)
- The process has been cancelled:
- The current registrar cancelled the request.
- cdmon cancelled the request.
- An error occurred in the request.
In this situation, you can access the domain transfer panel and click Cancel transfer so that the transfer amount is refunded (using the same payment method used for the request).
The refund process will request confirmation, and you must enter a reason for the request. If the payment was made by bank transfer, you will need to provide an account number so the refund can be issued.
For more information, you can contact us.
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