UNAVAILABLE mail redirects in Control Panel How is it fixed?

Sometimes, when you manage your domain from the dashboard, you can find that the mail redirects option is marked as unavailable. This problem is usually due to inadequate configurations in domain MX records. Here's how to resolve it.

To enable mail redirects at the domain level, it is crucial that the MX record of the domain is properly configured.

To do this, you must access the area records of your domain, you can click on "Manage records (zone) which appears just to the right of the non-disnible mail, in the column of "DNS"

By accessing there, the dashboard will redirect you to the list of DNS records in your domain that you have created in our dashboard. As we have indicated, your domain's MX record needs to be configured correctly in order to create mail redirects via domain.

You must go and find the MX record you have created, it is common for the record you may have created be the default cdmon hosts:

If you find that the MX record is set to mail.name.com or other value, it will be necessary edit this record with the following information:

Note: If you do not have any MX-type record created or have a other than that shown in the image, the data to be entered is the same, the domain must end with the following DNS record created:

Type: MX

Subdomain/Host:@

Address: mail.cdmon.net

Once the data is put, click on "Save Record" to complete the process.

If we now return to the Domain Management in question, you will be able to note that mail redirects are already available:

Important: This change implies that the cdmon hosting mail service is not active, only the mail redirects you have created from our dashboard will work.

If you want to reassign the MX record assigned by the hosting by default, simply return to the domain area records and reassign the MX record of your hosting.

If you try editing the MX record they have created, the dashboard will not allow it, as it detects that it is a system record. In that case it will be necessary to delete the record in question and re-create a new MX record with the new data.

For any questions or queries, you can contact us.

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