One of the most common cases is that the management of the services was handled by a third party or company that has disappeared, the company has dissolved, or you simply cannot contact them.
  
Below you will see the different cases and what steps you can take.
 
 
1.- Loss of access credentials to the cdmon Control Panel
 
If you have always managed the services directly, but now you do not remember your cdmon Control Panel access credentials, you can enter your email address and perform data recovery here.

You may not remember the account you associated with the user. Try all of them, and you will surely receive an email on one of them indicating your username and a link to change your password.

Please note that you only have 30 minutes to do this. If you take longer, the link in the email will not work, and you will have to request another one.
Also, if you request it several times in a row, the last email invalidates the previous one. Therefore, we advise you to request it only once to the same email account and wait a few minutes to receive it.

If you still cannot recover your access credentials, proceed to point 2.

2.- Recovering a domain that you do not have under your management

The first thing you must do is ensure that you are the owner of the domain.

If you are the owner, or the company you manage is the owner, you can initiate a Legal Request process to claim the domain from cdmon.

If the owner is an individual, you must attach the following documentation:
  • Attached legal request document, completed and signed by the owner.
  • National identity document of the owner.
 
If the owner is a company, you must attach the following documentation:
  • Attached legal request document, completed and signed by the company administrator.
  • Company deeds.
  • Company tax identification card.
  • National identity document of the administrator or administrators, in the case of joint administrators.
 
3.- Recovering a hosting service that we do not have under our management
 
The owner of a hosting service is the company or person who has the service billed in their name at cdmon. If you have the last invoice issued by cdmon for that service, it means you are the owner and, therefore, you can claim it.
 
The documentation you must attach is exactly the same as for domains. We list it again:
 
If the owner is an individual, you must attach the following documentation:
  • Attached legal request document, completed and signed by the owner.
  • National identity document of the owner.
 
If the owner is a company, you must attach the following documentation:
 
  • Attached legal request document, completed and signed by the company administrator.
  • Company deeds.
  • Company tax identification card.
  • National identity document of the administrator or administrators, in the case of joint administrators.
 
Once you have the documentation ready, send it to tecnico@cdmon.com and cdmon will manage it as quickly as possible.
 
4.- The services are not in our name
 
If the person or company managing the services has not put them in your name but in theirs, cdmon in this case cannot mediate. You must contact that person or company directly to claim the service from them.
 

For more information, you can contact us.