From your cdmon account, all the services you have contracted with us are managed, so if someone from outside is able to access it, they can make virtually any modification to any of these services.
In this help article, we will provide some basic guidelines to maximize the security of your cdmon account and thus avoid unwanted access.
Check for malware on your PC system
It is important to regularly check that your device is free of malware. If the device you use to connect to cdmon is infected, there is a possibility that your control panel access password could be obtained.
On the official website of the Spanish Internet User Security Office (OSI), you can see a list of free tools for analyzing your device. https://www.incibe.es/ciudadania
We also recommend hiring file analysis software or contacting a specialized IT professional.
Security code to access the panel
In order to increase the security of all your services, cdmon has activated a multi-factor authentication system for all users to access their Control Panel. This authentication factor reinforces the security of your cdmon management account and makes the user stronger against phishing attacks and password theft.
It is important to mention that this code will not always be requested; that is, it will only be requested again on certain occasions. For example, each time you log in from a new browser or change location.
This system is based on verifying the control panel session by sending a code to the cdmon user's email.
Two-step verification
We have implemented two-step verification to access the control panel, for which you will need to download an authentication app on your smartphone such as Google Authenticator or Authy.
Two-step verification is optional and you can enable/disable it from your cdmon control panel.
Below we attach a help article that shows how to activate verification, how to authenticate with two-step verification, and how to disable it.
Manage connection history
We have implemented a connection history where you can manage open and closed connections, as well as see the connection date, the IP from which it was made, and its country.
We attach a help article that shows step by step how to access this connection history from the control panel:
Create a strong password
At cdmon we have an internal firewall and other security systems to prevent security issues on our network, but you must keep in mind that if someone external to you obtains your password, they will be able to directly access the service in question, which is why it is very important that the password is secure.
In the following link we show you the requirements for a password to be classified as secure:
Never use the same password in different places
This may seem very obvious, but it is one of the main causes of unwanted access.
For example, if they manage to obtain your email account password, and that password is the same as the one you have for your cdmon control panel, they will be able to access your control panel without needing to brute force any other password.
If you use a different password for each of your services, you will greatly minimize the chances that attackers have.
Keep your operating system and browser updated
This may also seem very obvious, but keeping your operating system and browser updated is very important to avoid possible injections.
If you use an outdated operating system or do not use the latest version of your browser, the chances of your device becoming infected increase greatly.
It is important to keep both as updated as possible, and phishing attacks or possible vulnerabilities that Google pages may have will have much less chance of affecting your device than if they were not updated.