The administrative contact of the domain is responsible for approving/cancel the transfer of domains. So that you can accept/cancell the transfer, with the mail we send you, your email address must be associated with the administrative contact of the domain to be transferred.
If your email account is not currently associated with the administrative contact, you must request the change from your current registrar for change. Most domain registrars offer the possibility to modify your domain's contact details from the management panel In other cases, it is necessary to request the amendment of contacts by telephone, email or fax.
If you do not have access to a management panel and do not know how to request the change from your current registrar, we provide you with a standard letter to apply to the current domain registrar.
Request for modification of domain contacts (English)
Once you have access to the email account of the administrative contact and comply with all requirements can request the transfer.
For further information, you can contact us.