Common Errors: Website Issues
You may have encountered issues related to the operation of your website while browsing or managing it.
In this guide, we present a compilation of the most common errors that may arise when interacting with your website hosted on cdmon, along with links to other support guides to provide additional information and specific solutions for each of them:
Error 500 - Internal Server Error / Performance issues or timeouts
This general error indicates that the server has encountered an unexpected situation that prevents it from completing the request. This message may range from hosting configuration issues and programming script errors to website performance and optimization problems that result in timeouts. As this error can occur due to many variables, we recommend accessing the hosting error logs to identify the exact cause.
Indexing issues in browsers
These issues occur when the website does not appear in search results or when indexing tools cannot connect to the site. The root cause of these issues is often the lack of a clear structure that search engines can efficiently crawl and understand. This is where the concept of a sitemap comes into play.
Error 403 - Forbidden
This error occurs when a web server understands the request made by the client but refuses to authorize it. This usually happens due to permission issues, where the server detects that the necessary rights to access the requested resource or perform a specific action are missing. A misconfigured .htaccess file may also restrict access to certain parts of the website.
Website temporarily disabled (Expiration)
When a website is temporarily disabled, it is usually because the hosting service has expired while the domain remains active. This means that although the website address still exists, the hosted content cannot be displayed because the service that allows its storage and access has been suspended.
Error message displayed on the website:
Database connection error
This error occurs when the application cannot establish a connection to the database due to configuration issues, usually caused by incorrect credentials. Depending on the type of web application hosted, the process to edit the database connection settings may vary.
404 errors on pages or broken links
404 errors are common and occur when a user attempts to access a page that does not exist on the server. These errors may be caused by broken links, permalink issues, or an incorrect .htaccess configuration. We recommend reviewing your website configuration and setting up a custom 404 error page.
SSL/TLS certificate issues: Mixed content conflicts (HTTP and HTTPS)
One of the most common issues when migrating a website from HTTP to HTTPS is mixed content conflicts. This happens when a secure website attempts to load resources over an insecure HTTP connection, which can trigger browser warnings or block content.
Cache errors and content update issues
You may experience issues with updating or displaying new content due to cache configurations, usually caused by plugin conflicts. This mainly affects websites with a large amount of dynamic content that is frequently updated. To resolve these cache-related issues, we recommend using our cache tool or reviewing your cache plugin settings.
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