Common Errors: Website Issues
It is possible that, while browsing or managing your website, you may have encountered issues related to its operation.
In this guide, we present a compilation of the most common errors that may arise when interacting with your website hosted at cdmon, along with links to other support guides to provide you with additional information and specific solutions for each of them:
Error 500 - Internal Server Error / Performance issues or Timeouts
This general error indicates that the server has encountered an unexpected situation that prevents it from completing the request made. This message can range from hosting configuration issues, programming script errors, to website performance and optimization problems that result in timeouts. Since this is an error that can occur due to many variables, we recommend accessing the hosting error logs and checking the exact reason.
Indexing issues in browsers
These issues appear when the website is not shown in search results or when indexing tools cannot connect to the site. The root of these problems is often the lack of a clear structure that search engines can crawl and understand efficiently. This is where the concept of a sitemap comes into play.
Error 403 - Forbidden
This is an error message that occurs when a web server understands the request made by the client, but refuses to authorize it. This usually happens due to permission issues, where the server detects that you do not have the necessary rights to access the requested resource or perform a specific action. Also, a misconfigured .htaccess file can restrict access to certain parts of the website.
Website temporarily disabled (Expiration)
When you see a message indicating that a website has been temporarily disabled, it is generally because the hosting service has expired while the domain remains active. This means that, although the website address is theoretically still accessible, the hosted content cannot be displayed because the service that enables its storage and access has been suspended.
Error message displayed on the website:
Database connection error
This error appears when the application cannot establish a connection with the database due to configuration issues, generally because incorrect credentials have been entered. Depending on the type of web application you have in your hosting, the process for editing the database connection configuration will vary.
404 errors on pages or broken links
404 errors are common on the web and occur when a user tries to access a page that does not exist on the server. These errors may be due to broken links, issues with permalinks or incorrect .htaccess file configuration. We recommend reviewing your website configuration and setting up a custom page for the 404 error
SSL/TLS certificate issues: Mixed content conflicts (HTTP and HTTPS)
One of the most common issues when migrating a site from HTTP to HTTPS is mixed content conflicts. This occurs when a website loaded through a secure connection (HTTPS) tries to load resources (such as images, scripts, stylesheets) through an insecure connection (HTTP). This type of content may be blocked or generate warnings in browsers, affecting the user experience and the perceived security of the site.
Cache errors and content update issues
You may encounter issues with updating and displaying new content due to cache configurations, generally because you have a plugin that is causing a conflict. This usually has a greater impact on websites with a large amount of dynamic content, that is, content that is updated frequently. To resolve these cache errors, we recommend using our cache tool or reviewing the configuration of your cache plugin.
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