Control and management of services
How to return a newly hired hosting
When you purchase a hosting plan from cdmon, you have a 30-day satisfaction guarantee. If you are not satisfied with the service provided by cdmon, you can opt for a refund of the amount paid for that product. To do this, go to your hosting ...
Manage white mark data for warnings
In this screen you can configure the information that will be sent to you in communications, which communications these will be, and the data that will appear in the "Registration Service Provider" field when performing a whois lookup on your ...
How to change the payment method from the shopping cart
It is possible that at the time of payment you want to change the payment method you have assigned automatically or simply because you only have one method to do so. Below, we show you how to change the payment method from the shopping cart. In the ...
How to set up white label shipments
From the control panel you can manage the white-label data for service notifications for your cdmon user. In this window you can configure the information that will be sent to you in communications, which communications these will be, and the data ...
How to enable custom warnings for overconsumption of a server
If you have a virtual or dedicated server in your cdmon user account, you can activate personalized alerts for excessive consumption of your server(s) in your cdmon user management. In this guide, we will show you how to activate personalized alerts ...
Manage alerts
In this section you can indicate which notifications you wish to receive and the email addresses to which the emails will be sent. Commercial notifications: Information regarding promotions and commercial changes. Technical notifications: ...
State of service cdmon
From the cdmon service status page, you can view all the information about the service status and how we help you in the event of an incident Access link You can also access our contact section on our website to call or write to our technical team. ...
What is cdmon Academy and how to sign up for events
Within our Corporate Social Responsibility program, cdmon Academy is responsible for bringing you the best training through our platform or by attending our conferences, meetups, or casual gatherings. In cdmon Academy you can participate whether you ...
How to start a chat conversation with our technical team
We inform you that our technical team has a contact chat where you can write to us and consult with us more quickly. In this guide we will show you how to open a Chat with our technical team. To do this, go to our main website cdmon.com, and at the ...
What is the sponsorship programme and how to sign up
If you love design, art, content creation on the internet and you have your own project, you have landed at the perfect site. The main purpose of the hosting sponsorship program is to boost creativity on the Internet. We sponsor creative, original, ...
Renewal Center: How to use the Service Finder
The renewal center allows you to view all services contracted under the cdmon user in a centralized manner. To access it, click on "Renewals" at the top right of the control panel: At the bottom of the Renewal Center there is the "Service list" ...
Manage the periodicity of notices
In this section you can indicate how often you want to receive expiration notifications for your services. Additionally, you can configure the same concept for domains using White Label. The notification frequency can be configured as follows: For ...
Predefined contact management
In the Domain contacts option you can manage the default contacts for your domains. This way, you will have the predefined contact when registering a new domain. To access this section, click on "User management" and then on "Domain contacts" in the ...
How to create a ticket in cdmon
At cdmon you have several ways to contact our technical team. In this guide, we will cover the two ways to create a ticket from our website: How to create a ticket from the cdmon commercial website: If you are unable to access your cdmon user ...
Notice log information
In this screen you can list, for any period of time you wish, those notifications that we have sent you and view the information that was sent to you within that time interval: Notification log list filter In this section you can indicate which types ...
How to unsubscribe from the CDmon Newsletter
You may no longer wish to receive regular communications from our newsletter or you may have subscribed to it by mistake. In this guide we show how to activate or deactivate the newsletter for a cdmon user. First of all, you need to access the cdmon ...